Phone service out Wednesday due to cut fiber optic line
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OUTAGE QUESTIONS?
AT&T Service representatives are available by calling 1-888-944-0447. Customers can also visit the company's Web site at http://www.att.com.
A Wednesday afternoon fiber cut left several people in the Crossroads region without phone service.
The cut affected both wireless and wireline services, Mike Barger, AT&T's spokesman for South Texas, said in an e-mail.
"The cut was repaired about 1:45 a.m. today, and all service should be running normally for customers," he wrote Thursday in the e-mail. "We apologize for any inconvenience to our customers."
It's difficult to determine how many customers were affected by the outage and where the outages took place, Barger said, explaining that, with different cables serving different customers, one home could be fine while the home next door loses service.
The outage affected customers in the Victoria area, he said, and possibly others in Yorktown and DeWitt County. Other areas most likely remained unaffected.
The cut affected Yorktown's Super S Food Store in more ways than simply halting its phone calls, said Frank Reyna, the store's grocery manager.
Western Union, credit card and food stamp services were all cut off from about 6:30 p.m. until the store closed at 9 p.m. The store could only accept payments by cash or check, he said.
Phone lines go down every once in a while, Reyna explained, but he's never seen everything get cut off at once.
"It must have been a big line," he said.
