The Number To Call When You Don't Know Who To Call

211 Texas is a free, anonymous information and referral line answered 24-hours a day, seven days a week by certified specialists. In the Victoria area, it is coordinated through the Golden Crescent Regional Planning Commission.

  • To see a PDF of the 2008 statistics for the area 211 Texas service go online to the story and click on the link

    HOW IT WORKS

    Partnership contract with Texas Health and Human Services Commission.

    Available in 25 regions ...

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  • To see a PDF of the 2008 statistics for the area 211 Texas service go online to the story and click on the link

    HOW IT WORKS

    Partnership contract with Texas Health and Human Services Commission.

    Available in 25 regions of Texas.

    Calls answered by trained professionals.

    Information and referral service, not a direct provider.

    WHEN IS IT AVAILABLE?

    Information and referral 24 hours a day, 7 days a week in 90 languages.

    Eligibility services/state benefits Monday through Friday, 8 a.m.-8 p.m.

    To report waste, fraud and abuse, Monday-Friday, 8 a.m.-5 p.m.

    BENEFITSTimeliness

    Consistency

    Advocacy

    Follow-up

    Statewide network

    Efficient

    Accessible

    INFORMATION AVAILABLEChild care

    Food

    Shelter

    Abuse prevention

    Elder care

    Disability resources

    Youth programs

    Educational opportunities

    Transportation

    Career connections

    Clothing

    Counseling

    2008 CALLS HANDLED

    Total Calls 12,114

    Information only 3,570

    Referrals 6,468

    Hurricane Ike 3,633

    TEXAS MILITARY ACCESS

    Provides information and referrals for both active duty personnel and veterans of all branches of the service who have deployed or will be deployed to Iraq and Afghanistan. For this program, callers are transferred to trained military call specialists who help with resources for financial assistance, marriage counseling, mental health counseling and a variety of other services.

    In 2008, 211 Texas handled 2,056,060 calls, more than any other state in the nation.

    For more information on 211 Texas go to www.211texas.org/211