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VPD Wants Your Feedback

By Gheni_Platenburg
Dec. 10, 2010 at 6:10 a.m.

The Victoria Police Department is soliciting public feedback on its performance through a new online customer survey.

The survey, which is the first electronic survey VPD has issued, went live on Tuesday afternoon.

"In order to be successful, you need to know how you're doing and what your customers' perception is of you," said Victoria Police Chief Bruce Ure. "That's our primary goal."

As of Wednesday morning, the department had received around 80 responses.

The police department hopes to get enough responses to represent a "fair sampling" of the community, Ure said.

"We're asking everyone to take a minute of their time to help us help them," said Ure. "Let us know how we're doing."

The survey, which will be open for about three weeks, asks residents everything from whether they have a burglar alarm system in their home and how many times they see police in their neighborhood to what they believe is the most serious crime in their community and how they would rate the department's performance.

"In theory, if a customer doesn't feel safe, then it's the same thing as not being safe," said Ure. "We have to align our priorities based on what the public tells us because we are public servants."

Survey responses are anonymous; however, persons who wish to speak with an officer regarding a specific complaint or incident do have the option to provide their contact information.

After the survey is closed, VPD will create an executive summary of the unfiltered results, which will be available to the public via VPD's website and in a paper PDF format at the police department.

"You have to be very secure in your organization to put out a survey because you're asking for honest input. Our goal is to be the best that we can be in Victoria and a survey is going to help us get there," said Ure.


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