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What's more infuriating than a phone menu? A phone menu that won't connect you to your own store.
I used to work for Sears many moons ago. The only way you could get a phone to ring into the main local store is to call and ask for the HUB office in your zip code. Or go in person. Thankfully it was resolved.
thanks to the Advocate, the problem was resolved.Way to go watch dog.