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Bank urges customers to be aware of ongoing scam

By Bianca Montes
Feb. 27, 2014 at 10:05 p.m.
Updated Feb. 26, 2014 at 8:27 p.m.


A telephone scam targeting account holders at Prosperity Bank isn't going unnoticed by banking officials.

"We are very well aware of it," said South Texas President John Zacek. "It is the age-old fishing calls, and they are coming to our customers two ways - both in the form of phone calls and text messages with the hope to gain access to account information."

As of Thursday morning, Zacek said, there were no reported account breaches, but a significant amount of customers and non-customers were targeted.

"Please be positive that the bank would never ask for account information in the form of text or phone call," he said. "Please don't give out that information.

"We already have access to that info on our side."

Officials in the Crossroads began receiving complaints about the scam Tuesday in DeWitt and Victoria counties.

Zacek said he doesn't have an exact number of people affected by the scam but encourages customers to contact the bank and close their accounts if there are any worries that their account information was compromised.

"To opt on the side of caution, let us kill that card," he said.

Customers can reach the bank during regular business hours at 800-531-1401 or after hours at 800-684-2132.

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