Monster truck show ended in frustration
Editor, the Advocate:
I cannot begin to describe my frustration. The recent Monster Truck Spectacular was a truly spectacular mess. Their afternoon show had been canceled. I took all necessary steps to receive my refund. Then, several voice messages and missed calls later, I was given an email address to request a refund. Eight weeks passed; I resent my email twice, wrote a new one and received no word. I no longer had the MTS man's phone number and name, and my calls to the Victoria Community Center resulted in a fax machine connection.
I went online to the city of Victoria's website and sent an email to a help line. Almost immediately, I received word to contact the Parks and Recreation Department. I called, and the person I needed to contact was out for the day. I left my contact information and waited with bated breath.
First thing the following morning, Mr. Van Gundy, the director, called to offer his assistance. I was pleasantly surprised by his prompt, courteous response and efforts to offer assistance; the company who leased the center had not been as diligent. Over the course of the evening and before Mr. Van Gundy's call, however, I had finally heard back from the MTS emails I'd sent. They informed me the refunds were going out "next week." Since I'd never given him any personal information, I questioned the validity of his statement. He informed me that those who sent self-addressed stamped envelopes and their tickets were getting refunds. Since no one had contacted me, I had no idea where I'd send mine. He did send me another email with an address requesting that both the tickets and a copy of the email be sent with my SAS envelope. Again, I will wait.
Needless to say, should they come back, I would find another "male-bonding" excursion for my boys to attend. I would like to thank the city's website (Jennifer) for being so quick to respond and the Parks and Recreation Department for its promptness as well.
Thank you for letting me vent.
Susan Nelson, Goliad