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P.R.O.P.s
By kellirhea in Quixotic Quicksand
October 20, 2005

What do affordable gas prices and good customer service have in common?

They’ve both seemingly gone the way of the rotary telephone. Sadly, I could probably count on one hand the number of instances in which I’ve received laudable customer service within the past year.

How am I qualified to judge customer service? Well, not only am I a consumer, but I’ve also been working in service-related jobs for the past 15 years. I think I know at least a bit about how service should (and shouldn’t) be provided.

In light of the paucity of good customer service, I have created an award of recognition that I will grant to those I feel have gone above and beyond their call of duty to deliver service that is exceptional. I will give them my soon-to-be-coveted P.R.O.P.s award:

People
Respecting
Other
People

With this award, the purveyor of good customer service and the establishment he or she works at will be mentioned on this blog. Of course, with this plug comes all of the fame and glory of my blog itself!

I would like to give the inaugural P.R.O.P.s award to… (Insert drum roll here) Erica at Church’s Chicken on Rio Grande St.

I decided to use the drive-thru since I was in a hurry. She informed me that my order would take several minutes to process, and she had me pull around to the front of the building to wait. As she did so, she gave me free large drinks. She also came out to my car periodically to apologize and keep me updated on my order. Even though the order took a long while to prepare, her attention to detail and her friendliness made the wait worth while.

Thank you, Erica at Church’s Chicken, for a job well done.

I look forward to giving the only thing I can afford to give—positive communication—to those who so obviously deserve it. Here’s to many more P.R.O.P.s in the near future!