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Chris-I would venture email can be a dangerous thing in your business. I think your advice of the past is very good. I always couch my people to write only what they would say in person. I noticed people get much more "verbal" in email.We probably have all seen flaming, ranting emails- sender would love to have them back. I believe more than one promising career has crashed due to poor communication skills.
Larger part of my career was pre-email. Now retired, I would be lost without email. I seldom call anywhere- written is so much more precise (all parties can now "remember" what they said). Out of the tech boom, much of which I don't understand or use- email is the bright star. Lost without it.