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Chris-I would venture email can be a dangerous thing in your business. I think your advice of the past is very good. I always couch my people to write only what they would say in person. I noticed people get much more "verbal" in email.We probably have all seen flaming, ranting emails- sender would love to have them back. I believe more than one promising career has crashed due to poor communication skills.
Tophat,It's funny to think about how much technology has changed our lives. In the pre-email days, we didn't miss what we didn't know, of course.
I recall moving from one newspaper that had email to another that didn't yet. Because I had used email before, I was the "expert" on this new communication tool and talked to the staff about how important it was to still talk face to face and how they shouldn't write anything in email that they wouldn't leave in plain view in a note on top of someone's desk.
I think that's still good advice, but I've been guilty of ignoring it at times.
Larger part of my career was pre-email. Now retired, I would be lost without email. I seldom call anywhere- written is so much more precise (all parties can now "remember" what they said). Out of the tech boom, much of which I don't understand or use- email is the bright star. Lost without it.