Occasionally at the end of a visit, there’s a pet who doesn’t want to leave Crossroads Veterinary Clinic.
“We’ll open the door, and they want to go with us,” said Dr. Mark Besancon, the clinic’s owner, adding, “They get excited when they come here.”
That’s because Besancon and his staff pride themselves in making each and every visit to their office as stress-free as possible. After all, he said, a more relaxed pet is a healthier pet.
“It makes my job easier,” the veterinarian said. “They heal faster. It’s been proven.”
Victoria Advocate readers voted Besancon and the clinic among the top 10 veterinarians in the Best of the Best contest.
White-noise machines, pleasant fragrances and a “quiet corner” inside the waiting room are just some of the ways the clinic aims to make the office tolerable for human and pet visitors.
The office’s staff of about 30 employees will also undergo a fear free training and certification process in 2019 to further encourage emotional health of pet patients, he said.
“It’s like a family,” said Jenna Janak, office manager and employee of 10 years.
But quality of service, Besancon said, is the real draw to his clinic, which he operates in a newly constructed office that he designed.
Inside that office, Besancon has collected an array of state-of-the-art medical equipment from an underwater treadmill for rehabilitating dogs to an ultrasound machine to boarding rooms with programmable televisions on top of several operating rooms.
For Besancon, who has designed and patented a canine back brace, getting the latest technology was a no-brainer.
“I like the advanced stuff,” he said.
In addition to more traditional offerings like vaccinations and neutering, the office also offers more advanced treatments like physical therapy, advanced surgery, laser therapy, dentistry, compassionate cremation, microchipping, reproductive services and geriatric pet care among many others.
Offering those gadgets and services is not necessarily about impressing clients, Besancon said.
They are there to offer Crossroads pet owners the best possible medical care locally.
“The goal is to bring that closer so clients don’t have to travel so far,” he said.