An AT&T work crew accidentally cut an underground fiber optic cable Monday evening, disrupting cellular, internet, 911 and other information services throughout Jackson County.
Emergency service was restored after repairs were completed about 9 a.m. Tuesday, said Jackson County Emergency Management Coordinator Kelly R. Janica.
Although authorities implemented a contingency plan to reroute 911 calls to Ganado and La Ward as soon as the outage was discovered, Janica said some calls may have gone unanswered.
Janica estimated calls were unanswered for a “very short time” but could not provide an exact time.
The AT&T crew responsible for the outage did not initially realize they had cut the cable as they completed work along U.S. 59 near El Toro, he said, adding, the ground there is congested with underground cables.