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As COVID cases are rapidly increasing across the communities, Victoria Electric Coop and Infinium Broadband have made the decision to temporarily close their customer service lobby effective Wednesday.

The drive-thru will remain open for business, according to a news release from the company.

Alternative options to contact the VEC team are:

  • VEC Phone Service: 361-573-2428; Pay your electric bill, report outages, connect or disconnect services via automated IVR system during and after-hours.
  • VEC Website:; Pay your electric bill, report outages, connect or disconnect services during and after-hours or chat live with a member service representative.
  • Infinium Phone Service: 361-582-5550; Submit trouble tickets if needed.
  • Infinium Website:; Pay your bill, view usage, sign up for services, disconnect services and/or submit trouble tickets.
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