As COVID cases are rapidly increasing across the communities, Victoria Electric Coop and Infinium Broadband have made the decision to temporarily close their customer service lobby effective Wednesday.
The drive-thru will remain open for business, according to a news release from the company.
Alternative options to contact the VEC team are:
- VEC Phone Service: 361-573-2428; Pay your electric bill, report outages, connect or disconnect services via automated IVR system during and after-hours.
- VEC Website: victoriaelectric.coop; Pay your electric bill, report outages, connect or disconnect services during and after-hours or chat live with a member service representative.
- Infinium Phone Service: 361-582-5550; Submit trouble tickets if needed.
- Infinium Website: infinium.coop; Pay your bill, view usage, sign up for services, disconnect services and/or submit trouble tickets.