Thank you for waiting for late passenger
Aug. 4, 2013 at 3:04 a.m.
Editor, the Advocate:
I just want to express my sincere thanks to the staff of Sun Air International (Pacific Wings) who service our city to the city of Houston. On July 31, I was to take the last flight leaving Houston to Victoria. Due to a change of flight from American Airlines, I arrived 25 minutes late to Houston, which made me miss my connecting flight with Sun Air. I was starting to see myself sleeping in the Houston airport. As I ran toward the Sun Air gate hoping to see an agent, I was amazingly surprised to see Sun Air was actually waiting for me to arrive. Because I was the only passenger in the plane, they decided to wait for me. Wow! What customer service. Sleeping at home is much better than the airport. My deepest thanks to the Sun Air staff in Houston, Victoria and the pilot who graciously waited for me to bring me home.
Luis R. Cordero, Victoria