Lunch & Learn series opens with Essentials of Leadership

Oct. 12, 2013 at 5:12 a.m.

Victoria College and Huvar's Artisan Market are once again teaming up to offer a new Lunch & Learn series designed for busy professionals.

Essentials of Leadership, from noon-1 p.m. Wednesday, will teach attendees that the essence of good leadership lies in establishing strong interpersonal work relationships and the ability to spark action in others.

The series will give an introduction about how to acquire a set of proven interaction skills, discover leadership imperatives for meeting today's challenges and realize the role of a catalyst leader - a leader who inspires others to act.

Customer Service is next on the menu, from noon-1 p.m. Nov. 13. Knowing customers and their needs, how to evaluate those needs and what to do with that data will be discussed during lunch.

Participants will also learn how their customer service stacks up as well as how to build on even the sharpest of service policies. They will learn how to communicate, resolve complaints and foster winning traits in customer service.

Participants will be responsible for their own lunch expense, but there is no charge for the seminar. Huvar's is located at 110 W. Juan Linn St.

For more information, contact Victoria College's Workforce and Continuing Education Department at 361-583-2528.



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