Company taught woman value of service
Feb. 14, 2014 at 5:05 p.m.
Updated Feb. 13, 2014 at 8:14 p.m.
Editor, the Advocate:
I'm an administrator at a small H-E-B. Coming from a small town, I recognize the importance of quality customer service. We go above and beyond to provide for our customers. However, does it stop at the store?
When do we decide that our customers are merely there to provide sales?
Who is more important in our organization? Is it the customers or us?
As I contemplate my own involvement with customers, I admit I struggle with placing my own interests before them. Sometimes, I'm having a bad day and let it show, unfortunately. However, once I focus on the needs of the people around me, my own needs become less important.
It isn't just about helping customers save money with coupons and "meal deals." It's about making their day. Many people don't realize how involved H-E-B is with the community. We have many events where we recognize and show appreciation for those in the military. We have reading programs, food donations, events to raise money for the food bank, etc. Recently, we walked for the MLK march. We try to stay involved in our community to support our motto: "Heart for people."
On Feb. 7, we volunteered at Texas A&M University-Corpus Christi. The symphony orchestra performed a concert for the children in the surrounding communities.
As we go about our day, let's consider the community making a difference in our hometowns. Allow our work day to be more than just "making money." It's about making a difference, no matter what your job is. Make someone's day. Reach out to someone.
I'm thankful for my experience with H-E-B because it has definitely shown me the importance of a "heart for people."
Tabitha Beard, Edna