Ask Chuck: Does your hairdresser pay attention to you?
By Charles Colson
March 6, 2014 at midnight
Updated March 5, 2014 at 9:06 p.m.
Chuck, I know you have touched on this subject off and on, but I think my hairdressers are more interested in my money than what my hair really needs. How can I easily tell him or her about this without hurting their feelings?
I noticed you mentioned him or her. I do understand this, since many use more than one hairdresser - for example, one for cutting and another for coloring.
I personally have learned through the years that haste definitely makes waste in trying to accommodate clients.
You are certainly right to feel the way you do. Many hairdressers think it looks better for business if you have booked clients closely so to appear that they are always busy.
This is a subject that is brought up in the educational training in beauty colleges. We were told, even back then, that each client is as important as the other and has the right to demand good service, since they pay full price.
It is interesting how all hairdressers feel when they receive their license - like they can whip the world and do everybody's hair in town. That is what we all learn quickly and find later it never will happen. Working one on one brings the best success.
You should feel very free to discuss this with you hairdresser and see if something great will come out of the discussion. Each client deserves his or her hairdresser's full attention. If things don't improve, simply look for another hairdresser, and it would be wise to discuss this at your first visit.
Believe me, it helps us hairdressers to be reminded of what we were taught from the beginning of our schooling. That way, we won't become complacent. We need to always take care of those who help us pay our bills.
I have been going to the same hairdresser for at least 15 years. Oftentimes, I feel I am being rushed in and out. He used to pay closer attention to my hair needs, especially getting the color to be the same consistently. I know I have lots of gray in my hair, but many times, he is now not covering all the gray and tells me it looks more natural with some gray showing. What is really going on? Is he so busy that it doesn't matter anymore?
Thank you for being so honest about how you feel. As we all learned in beauty college, the client is the most important asset in our business. Consistency in our work was mentioned a number of times in our manuals.
We were taught that if we became good listeners to our clients' needs, we would be quite surprised at how our education would improve in working with the public.
As a business professional in hair care and massage therapy, I believe we should never take our clients for granted. I have tried to maintain the attribute of being a good listener, and the public has proven to me quite often that if I pay close attention, it is amazing what knowledge I attain.
Of course, it is up to you if you want to keep the same hairdresser. If you do, try and teach him that you are an asset to him and his business. Perhaps your advice would be exactly how the rest of his clients are feeling also. As far as the problem you are having convincing him of the color you really desire, remind him of how great you feel when the gray is completely covered and that your hair has more body.
He should immediately realize that he is quite fortunate to have you as a client who really cares. And as I mentioned above, pleasing people means much more than just receiving money for our services. Feel free to keep any of us on our toes. Wouldn't you agree this knowledge should be carried out in many businesses beyond these professions?
Charles Colson is a local hair stylist and registered massage therapist. You may email hair or massage questions to firstname.lastname@example.org or call 361-575-5331.