Katie Galan

Katie Galan

Military Consumer Protection Month, recognized every July since 2013, is an opportunity for consumer awareness, enforcement and advocacy groups, such as Better Business Bureau and the Federal Trade Commission (FTC), to focus on the impact of fraudulent or malicious business practices on the military community. Despite the sacrifices members of the U.S. armed forces and their families make each day, the military community is a constant target for scammers and businesses employing unethical practices.

According to the FTC, the military community (active-duty service members, veterans, their families and reservists) have lost more than $566 million to fraud from 2017 to the present, with the majority, $60.8 million, to government impostor scams. The FTC remains dedicated to protecting America’s service members through continuous enforcement of reported fraudulent activity and an ongoing educational campaign tailored for the military community. More information about the FTC’s military consumer protection program can be found at MilitaryConsumer.gov.

A few common scams that target military members include:

  • High-priced military loans
  • Veterans’ benefits buyout plans
  • Fake rental properties
  • Misleading car sales
  • Expensive life insurance policies
  • Romance scams

Since January 2021, veterans, active-duty service members and their families residing in Texas have reported more than $80,000 of losses to various scams across the state, according to BBB Scam Tracker. To combat against scams targeting the military community, BBB’s Military Line provides resources for active-duty service members, veterans and their families to assist the military community navigate an ever-changing and often complex marketplace.

“As a liaison between businesses and consumers, BBB is uniquely positioned to provide information, guidance and consumer resources to the military community,” said Heather Massey, vice president of communications for Better Business Bureau serving the Heart of Texas. “BBB regional directors work with military bases around Texas to conduct training workshops specifically tailored for military consumer protection. These workshops focus on scams that target the military community, tips for transitioning service members and information about national BBB programs, such as BBB Auto Line, that the military community can use when changing duty stations.”

As BBB Corpus Christi Regional Director, I am coordinating with base representatives at Naval Air Station Corpus Christi to assist active-duty service members identify, avoid and report scams that target the military community.

The best way for our military members to avoid being scammed is to learn how to identify when they may be interacting with a scammer. Often, active-duty service members are a target for a number of fraudulent business practices, such as extremely high interest rates on car loans. By providing resources to military bases in the Coastal Bend area, BBB can prevent these scams from negatively impacting the military community.

For more information about BBB’s Military Line and to access BBB’s 2019 Military Consumers and Marketplace Trust report, visit BBB.org/Military.

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Katie Galan is the regional director for BBB serving the Heart of Texas. She can be reached at 844-222-4968 or kgalan@corpuschristi.bbb.org.

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