Letters to the editor

Editor, the Advocate:

After moving into a new home in June of 2016, I had Suddenlink install receivers for my three TVs. The cost was to be $7 per receiver, or $21 per month. Unfortunately, I never paid any close attention to my monthly bill – just paid it.

In July of this year, I finally took a look at my bill, and discovered that I’d been charged for four receivers per month for the past 37 months.

That was an overcharge of $259 total. I called Suddenlink to point out the error. The employee I spoke with told me that they would void the extra charge on my then-current July 2019 bill and would make sure it would not appear again.

When I asked about the 36 previous overcharges, I was told that there was nothing that could be done about them.

Certainly it was my fault that I did not read my bill and catch the overcharge. Too trusting, I guess, and I paid $252 for services I did not receive.

Since my call to Suddenlink in July, I am now paying for three receivers per month at the correct price.

I wonder – if my bank issued my monthly pension check and mistakenly added a zero or two to the end of my deposit, caught the mistake a month or two later, and demanded their money back – could I get by with just telling them, “Sorry, but there is nothing I can do about that”?

Ray Goodwin, Victoria

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(1) comment

Doug Hazlewood

File online with the FCC. It helped me finally get results to our phone and TV reception problems. They HAVE to respond and follow up after the FCC gets involved.

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