Letters to the editor

Editor, the Advocate:

I booked a flight for my son and girlfriend from Los Angeles to Houston on July 1 to return July 10, George Bush Intercontinental Airport being the connecting flight that Boutique Air flies to Victoria. The afternoon flight to Victoria was cancelled due to mechanical problems.

My son and girlfriend had to take an Uber to Victoria (fare of $150). They were reimbursed a couple weeks later. The return flight July 10 in the afternoon was delayed about one hour and 20 minutes, also due to mechanical problems. They missed the connecting flight to Los Angeles, and no arrangements were made by Boutique Air to accommodate them.

I called Boutique Air and was told that they could not do anything about it and it was up to the other airline. My son and girlfriend had to spend the night at a hotel until the next day (about $100). They did not get reimbursed for that.

Boutique Air is very unpredictable and not customer-friendly. No plans on having mechanical problems, so no plan B. I will spend $100 or more plus parking fees to stay close to an airport and not have to go through this again.

I will never use Boutique Air for any more flights.

Amado Vasquez, Victoria

You must be logged in to react.
Click any reaction to login.

Recommended for you

(0) comments

Welcome to the discussion.

Transparency. Your full name is required.
Keep it Clean. Please avoid obscene, vulgar, lewd, racist or sexually-oriented language.
Don't Threaten. Threats of harming another person will not be tolerated.
Be Truthful. Don't knowingly lie about anyone or anything.
Be Nice. No racism, sexism or any sort of -ism that is degrading to another person.
Be Proactive. Use the 'Report' link on each comment to let us know of abusive posts.
Share with Us. We'd love to hear eyewitness accounts, the history behind an article. And receive photos, videos of what you see.
Don’t be a troll. Don’t be a troll. Don’t post inflammatory or off-topic messages, or personal attacks.

Thank you for Reading!

Please log in, or sign up for a new account and purchase a subscription to read or post comments.

To subscribe, click here. Already a subscriber? Click here.